Privacy Policy
How we collect, use and safeguard the information you share with us.
Last updated: 14 September 2026
E-Scedar India Pvt. Ltd. ("we", "our", "us") is committed to protecting the privacy of visitors, customers and enquirers who interact with our website and services. This policy explains what information we collect, how we use it, and the choices available to you.
1. Information we collect
- Contact details you voluntarily provide through our enquiry form, email or WhatsApp — such as your name, company, phone number, email address and message.
- Service information you share to help us diagnose or quote a job — equipment make/model, fault description, site location.
- Basic technical data automatically collected by our hosting provider — IP address, browser type, device type, referring page and pages visited — for security and analytics.
2. How we use your information
- To respond to your enquiry and provide quotations, service reports or documentation.
- To deliver contracted services (repairs, AMC visits, panel manufacturing, on-site support).
- To send service-related communication such as status updates, invoices and follow-ups.
- To improve our website, understand traffic patterns and prevent abuse.
- To comply with applicable legal, tax and regulatory obligations in India.
3. Sharing of information
We do not sell or rent your personal information. We may share limited information with:
- Trusted service providers (hosting, email, courier and logistics partners) strictly to deliver our services.
- Government or regulatory authorities where required by law.
4. Data retention
We keep enquiry and service records only as long as needed for the purpose collected or as required by law (typically for the duration of the business relationship plus any statutory retention period).
5. Security
We apply reasonable technical and organisational safeguards to protect the information we hold. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your rights
You may request access to, correction of, or deletion of the personal data we hold about you by writing to us at the contact details below. We will respond within a reasonable timeframe.
7. Third-party links
Our website may contain links to third-party sites (e.g. Google Maps, WhatsApp). We are not responsible for the privacy practices of those sites.
8. Changes to this policy
We may update this policy from time to time. The revised version will be posted on this page with an updated "Last updated" date.
9. Contact us
For any privacy-related questions or requests, please contact:
E-Scedar India Pvt. Ltd.
Sanaswadi Industrial Area, Pune 412208, Maharashtra, India
Email: maintenance.escedar@gmail.com
Phone: +91 96899 02532 / +91 70587 16003